Frequently asked questions
Everything about Peachy Assist — the unified AI communication and CRM platform for growing U.S. businesses.
The basics
What is Peachy Assist?
Peachy Assist is a unified AI communication and CRM platform. It brings email, social, SMS, WhatsApp, documents, and customer questions into one workspace, and lets you deploy AI agents trained on your own business to answer customers and automate routine work. It's built in Florida by Boltzmann Labs.
Who is Peachy Assist for?
Growing small and mid-sized U.S. businesses — clinics, law offices, agencies, trades, hospitality, retail, and other service businesses — that talk to customers across more than one channel and want AI without becoming AI experts.
Do I need technical skills to use it?
No. You connect your channels, add your documents/products/services, configure an agent in plain language, and publish. No coding is required — embedding the website chatbot is a single copy-paste line.
What makes Peachy Assist different?
Most tools are either a shared inbox or a generic chatbot. Peachy Assist unifies the inbox AND gives you AI agents grounded in your real business data, with one shared conversation history across every channel.
Channels & inbox
Which channels does it support?
Email, SMS, WhatsApp, and social messaging, unified into one thread-aware inbox so your team and your AI share the same context.
Can my whole team use the same inbox?
Yes — conversations live in one workspace so anyone on your team (and your AI agents) can pick up where the last reply left off.
AI agents
What is an AI agent?
A configurable assistant you train on your business. You give it a role, a tone, the knowledge it can use, and the tools it's allowed to use (like searching your products, checking availability, or capturing a lead).
How does the agent know about my business?
You upload documents, and add your products and services. The agent answers using that material — grounded in your real policies, prices, and FAQs rather than making things up.
Can I control what the public agent is allowed to say?
Yes. Public agents only use the documents and items you explicitly mark public, and are locked to safe, public-facing behavior. Private data never reaches an anonymous visitor.
Can the agent take actions, not just chat?
Yes. Depending on the tools you enable, an agent can list products and services, check availability, take bookings, capture leads, and more.
Website chatbot
Can I add the assistant to my website?
Yes. Publish an agent and paste one line of code into your site. A chat bubble appears and answers visitors 24/7 — no login required for them.
What can visitors do in the website chat?
Ask questions answered from your public documents, browse products and services, see rich cards, and start a booking or inquiry — all in the chat.
Can the chatbot read images or documents a visitor uploads?
Yes, when you enable the media tool. The agent can look at uploaded photos and read documents (PDF, Word, text, spreadsheets) and respond about them.
Bookings, products & automation
Does it handle appointments or reservations?
Yes. Agents can collect the details, request a booking, and follow up — useful for clinics, salons, hospitality, and services.
Can I show my product catalog?
Yes. Add products and services, and the assistant can surface them with images, prices, and details, and help customers buy or book.
Can it automate follow-ups?
Yes — routine replies and follow-ups can be handled automatically so your team focuses on what needs a human.
Security & data
Is my data private?
Your private documents and data stay private. Public agents only ever use what you explicitly mark public, and there's a strict default-deny gate so internal content never reaches anonymous visitors.
Where is Peachy Assist built?
Peachy Assist is built and operated by Boltzmann Labs in Florida, USA.
Pricing & getting started
How do I get started?
Open the app, connect a channel, add a few documents or products, configure an agent, and publish it to your inbox or website. You can be live in a short time.
How much does it cost?
Pricing depends on your needs and which capabilities you enable. Email info@peachyassist.com and we'll help you find the right fit.
Can I get a demo?
Yes — contact us or request a demo and we'll walk you through Peachy Assist on your own workflow.