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AI voice receptionist for pharmacies

Three at the counter.
Line two is a refill.

Most of what rings a pharmacy is the same four calls — a refill, is it ready, did my doctor send it, do you take my plan — and every one of them pulls somebody off the bench mid-count. An AI that answers all of them at once, takes the refill properly, and puts the clinical ones straight through to the pharmacist.

Call (941) 368-3313

Works with the number you already have. No hardware, no install.

Takes refills
by Rx number
Books flu and
shingles shots
Never counsels —
that is your job

A plush peach wearing a call-centre headset on a pharmacy counter beside a folded white will-call bag and an amber vial, dispensary shelving behind.

Peachy Pharmacy

For pharmacies

Call our counter. It is a real agent.

Peachy Pharmacy runs the actual product, not a recording. Call in a refill by Rx number, then ask whether you can take it with your blood pressure tablets and watch where that goes.

00:00 Not connected

Sign in to talk to it. The demo runs a real voice session, so we ask who you are first. It takes about twenty seconds and the account is free.

I already have one

Built for pharmacies

The things a pharmacy actually needs

Refills by Rx numberNumber, name, date of birth — taken the way your technicians take them and queued for the bench.

Books immunizationsFlu, shingles, travel — into the slots you set aside, with the details already taken.

Counselling stays with youNo dosage, no interactions, no OTC suggestions. Those are the pharmacist's, by law and by this prompt.

Protects the patient recordIt will not confirm to a third party that somebody is a patient here or what they take. Ever.

Works with what you already run

PioneerRx QS/1 Liberty BestRx Rx30 Computer-Rx PrimeRx SuiteRx Speed Script EnterpriseRx

Tell us what you run. If it has an API we connect to it; if it does not, we will still find a way in — most of these export, and we have done stranger things. Integration is work we do, not an add-on you buy.

Pricing

$69.45 a month.
Cheaper the more it talks.

Your first 463 conversation minutes are included. After that, every minute is just 10¢ — lower than the effective base rate. No seats, no setup fee, no surprise tiers.

$69.45 / month

463 minutes included — about fifteen calls a day

✓Every call answered, no limit at once

✓10¢ per extra minute

✓Bookings, orders, transfers & messages

✓Searchable transcript of every call

✓Six languages included

✓Keep the number you already have

Ringing is free, and a call too short to be a conversation is not billed. Text confirmations are 5¢ each, only when you send one. A new number is optional at $10 a month.

Your estimate

What would Peachy cost you?

Live calculator

Calls per day

20 calls

2100200

Text confirmations per day

0 texts

02040

Billed minutes a month600

Included463 min

Extra minutes at 10¢$13.70

Per month$83.15

No number change

Forward the number your customers already know. $0 extra.

Need a new number?

Add one for $10 a month.

Not sure how many calls you get? One of our engineers will work it out with you — and set the agent up while you are on the line.

Inside the console

You get a console, not a black box.

Six screens is the whole of it — four to set your agent up, two you live in afterwards. Change something and it takes effect on the next call.

Set up your agent

The agent's prompt screen, showing its business instructions and the context added automatically.

Write what it knows

Plain English, not a decision tree. Your hours, your rules, your tone.

The document library, showing uploaded business files and which are marked public.

Hand it your documents

Drop in your services list, your hours and the plans you accept, and mark it public. It answers from those, never your private files.

The tools screen, with each capability switched on or off and the writing ones labelled.

Decide what it may do

Twelve things, each on or off. The ones that change something are marked WRITES.

Voice settings for tone, formality, reply length and maximum call length.

Pick how it sounds

Which voice, how warm, how formal, and a hard cap on call length.

Then live in these

A call transcript, showing the conversation line by line.

Read back every call

Each one written down, line by line.

The usage screen, showing billed minutes, call count and average length.

Watch what it costs

Minutes, calls and average length, split by phone or web.

Send a message

Tell us about
your business.

Give us the basics and what you want Peachy to handle. We’ll come back with a clear answer on what we can set up for you — your hours, the plans you take, your people on the transfer list.

✓No sales maze. You’ll hear from a real person.

✓Keep the number you already give out.

✓We’ll tell you plainly what Peachy can handle.

Want to hear it first? Ring +1 (941) 368-3313 — that number is answered by Peachy Voice itself, not by us.
To reach a person, email info@peachyassist.com.

A few details

What should Peachy help with?

Takes about a minute

First name

Last name

Business name

What do you do?

How should we reach you?

Tell us briefly about your business A few sentences is plenty.

We normally come back within a few hours by email, in working hours. If you asked for a call, we ring at the time you picked.

How it works

Live on your line in three steps.

No new phone system. You keep your number and your handset; we just stop letting it ring out.

Tell it about your business

Hours, delivery area, which plans you take, who to put people through to. Ten minutes of setup, in plain English, not a config file.

Forward your number

Point your existing line at us — always, or only when nobody picks up within four rings. Your call, changeable any time.

Read what it did

Every call arrives as a transcript with what was booked, ordered, or passed on. Nothing happens off the record.

What it actually does

Not a phone tree. A conversation.

It listens, understands and acts — writing to your diary and your order list while the caller is still talking.

Books immunizations

Flu, shingles, travel — booked into the slot you set aside, with the name and date of birth taken, so the first you hear of it is a patient who is already on the schedule.

Takes refill requests

Rx number, name, date of birth — taken the way your technicians take them, then queued for the bench. No press one, no leaving it on a machine nobody empties until four.

Records the call, if you want

Switch it on per business and every call is kept alongside its transcript. Callers are told at the start — that is the law in Florida, California and a dozen other states, so we say it rather than leave it to you.

Answers the basics

Hours, holiday closures, delivery area, whether you do compliance packaging, where to park. The calls that interrupt a count for no clinical reason.

Follows the caller

English, Spanish, French, German, Italian and Portuguese — nine regional voices between them. It switches the moment they do. No menu, no "press two for Spanish".

Writes everything down

Every call becomes a searchable transcript — who rang, what they wanted, what it said back, what it booked. No "I think they said Tuesday". Keep the audio too, if you turn recording on.

Handover

It knows when it is out of its depth.

Most phone AI has one failure mode: it keeps talking. This one does not. An angry customer, a supplier, a regular who always speaks to the owner — it stops, says who it is fetching, and rings them. Two seconds, warm, with the reason attached.

You decide who is on the list and what reaches them. "Anything about a refund goes to Maria. Anything after nine goes to my mobile."

And if nobody picks up, it takes a message properly — name, number, what they wanted — instead of dropping the call.

Escalating · Melissa 00:22

CallerI've been charged twice and I'd like to speak to a manager.
AgentOf course — putting you through to Maria now.
Transferred · Maria · reason: double charge

Start to finish

What happens when the phone rings.

Every call takes the same path. It ends one of two ways, and you can see which from the transcript afterwards.

A customer rings

Your usual number. They have no app to download and nothing to set up.

Peachy answers

On the first ring, in the caller's own language, knowing your hours, whether you deliver, and what you keep in stock.

It handles it Takes refills, books shots, answers — then writes it down.

Refill requestedShot bookedHours givenSent to the pharmacist

Or it fetches you Complaint, supplier, a regular who always asks for you — it says who is coming and rings them, with the reason attached. Nobody there? It takes a proper message.

And either way, it is all written down

Every call becomes a searchable transcript — the whole conversation, not a summary. The caller's number is captured whether or not they booked anything, along with whatever they gave you: their name, a callback number, what they were after, what they ordered. Over a few months that is a contact list of everyone who ever rang you, which is not something a missed call leaves behind.

Full transcriptCaller numberNameWhat they wantedWhat was bookedCall length

However people find you

Three ways to reach your agent. Use any, or all three.

They are not alternatives to each other — most businesses end up with two, and none of them replaces the others.

Keep your own number

The number already on your bags, your labels and your listings. You forward it to us — always, or only when nobody picks up after a few rings. No extra cost

Take a new number

A fresh line of your own, in the area code you want, live the same day. Useful for a second location, a campaign you want to measure on its own, or simply keeping the old number for people you know.

$10 a month

No number at all

A call button on your website or in your app. Whoever presses it talks to the same agent through the browser — nothing dialled, no carrier, no call charge to either of you. Customers abroad and anyone without a local number get straight through.

Included

The button, on your own page

One line of code where you want it. The person pressing it needs nothing but the internet connection they are already using to read your site.

The demo further up this page is exactly that button. You have already used it.

Fitting in

It works with what you already run.

The agent does not keep its own private diary. Each thing it can do — take a booking, place an order, look one up — points at a system, and which system is a setting rather than a rebuild.

Booking and diary systemsSo a refill called in at seven in the evening is in the queue before you open, not on a machine nobody has time to empty.

Your pharmacy system, whichever one you runPioneerRx, QS/1, Liberty, BestRx, Rx30, Computer-Rx, PrimeRx, SuiteRx, Speed Script, EnterpriseRx — refills land where your technicians already work them, not in a second inbox. Tell us which one you run and we will do the connecting.

Your customer recordsCallers are recognised next time, and what they wanted goes where your team already looks.

Set up for you

Calls that go out, not just come in

Ready-for-pickup calls that clear the will-call bin. Refill-due reminders on the patients who quietly stop coming. A shingles or flu campaign to the right list before the season. Your agent can make those calls in the same voice it answers in.

This one is not a switch in the product — we set it up with you: which list, what it says, which hours it may ring, and who it must never call. Tell us what you want it to do and we will tell you honestly what it takes.

Running something we have not connected yet? That is normal, and it is work we do — tell us what it is and we will say honestly whether it is an afternoon or a project.

Questions

Pharmacy questions

Can it take refills without a pharmacist?

It takes the request — Rx number, name, date of birth, read back — and queues it for the bench. It does not fill anything, approve anything or touch a controlled substance. Your team does the pharmacy; it does the phone.

Does it work with PioneerRx, QS/1 or Liberty?

Those, plus BestRx, Rx30, Computer-Rx, PrimeRx, SuiteRx, Speed Script and EnterpriseRx. Refills land where your technicians already work them, not in a second inbox.

Is it HIPAA-safe to have an AI answer the phone?

It is built for the constraint: it verifies name and date of birth before discussing a prescription, and it will not confirm to a third party that somebody is a patient here or what they take. Counselling is never attempted — that is the pharmacist's, by law. We will go through the detail with you before you go live.

Will my customers know it is not a person?

It says so. Every call opens by naming your business and saying it is an AI assistant — that is not optional and not something you can switch off, because in several states it is the law. What callers notice is that somebody picked up on the first ring at nine at night.

What happens if it cannot answer something?

It says so plainly and hands over — to a person on your transfer list if somebody is available, or by taking a full message with a callback number if not. It is built to refuse rather than guess, which for a pharmacy is the whole point.